Policies
All four policies in one place. Updated October 7, 2026. Version 2026-10-15.1.
Terms of use
Who operates the service
Prep2Play is operated by Killian K. Sombe III LLC. These terms cover the Prep2Play application and its family products. Separately supplied organizer, travel and professional services have their own terms. Contact us through Support or the contact route at killiansombe.com if you cannot sign in.
Adult accounts and authority
Account holders must be at least 18 and legally able to contract. Use only your own household or information you are authorized to manage. Do not create a child self-service account. Guardian authority and any required child consent must be established before child information is processed; accepting these terms does not replace that requirement. Additional countries and child access require a reviewed release process.
What the products do
Recruitment Command Center organizes recruiting activity; Camp Intelligence supports event selection and budgeting; Agent Check organizes representation reviews and questions to ask an attorney. Tutorials are included with the purchased product or applicable bundle. The platform does not promise admission, coach attendance, an offer, scholarship, eligibility, a legal outcome or savings. Verify important information with organizers, schools, the NCAA and qualified professionals.
AI assistance and professional advice
AI help uses current platform guidance and may misunderstand a question. Check its linked sources. It cannot inspect your private account, decide refunds, certify eligibility or give legal advice. Unanswered requests are saved for human review as explained before submission. Contract analysis prepares questions and excerpts for an attorney; compare every excerpt with the original and obtain professional advice before signing.
Purchases and changes
Before payment, review the product, price, currency, billing interval, renewal terms and available cancellation method shown at checkout. Do not assume a recurring plan is a one-time purchase. Cancel through the available Account billing controls or send a cancellation request through Support. We will handle cancellation requests according to applicable law. Material price or service changes require appropriate notice and any legally required choice or consent. Live purchasing depends on the payment connection being available.
Responsible use
Protect your credentials. Do not upload unnecessary sensitive information, impersonate another person, infringe rights, attempt unauthorized access, defeat access controls, scrape private records or use the platform to target or profile individual minors. Report suspected security issues privately through Support. We may restrict misuse or a security threat, with proportionate notice and review where appropriate.
Records, service changes and support
Keep copies of records you need. Retention and expiry are explained in the privacy policy and case interface. We may maintain, update or discontinue features with reasonable notice where practicable and any remedies required by law. First human support response target: 72 elapsed hours, including weekends; this is not a guaranteed resolution deadline. Responses appear in Support; automated acknowledgements do not count as a human response.
Rights, disputes and policy updates
Nothing here excludes mandatory consumer remedies, privacy rights or liability that cannot lawfully be excluded, including fraud or other non-excludable conduct. Contact Support to seek a practical resolution. These terms do not impose mandatory arbitration, a class-action waiver or an exclusive foreign court. Applicable mandatory local protections continue to apply. Material changes will be identified and communicated as required; merely posting a policy does not establish any consent that the law requires.
End-user license agreement
Your right to use Prep2Play
While your authorized access is active, you receive a limited, non-exclusive, non-transferable right to use the purchased hosted product and included help for your household purposes. All Access includes only the products identified in the offer. Administrator previews are for authorized testing. Access does not transfer ownership of the software, brand or tutorial materials.
Your information and our limited permission
You retain your rights in information and documents you provide. You authorize processing only as needed to deliver, secure and support the features you choose, as described in the privacy policy. This is not permission to sell identifiable household records, train general AI models on your private content or publish your documents. Do not submit material without authority or necessary permission.
License boundaries
Do not resell accounts, distribute protected product material, bypass entitlements or security, or reverse engineer except where applicable law permits it. Open-source components retain their own license terms. Downloaded family reports may be shared with your authorized advisers; protect other people’s personal information when doing so.
Ending access
The license ends when the relevant access expires or is lawfully terminated. Ending access does not cancel mandatory consumer remedies or privacy rights. Export records you need while available and use Support for access or deletion requests. Separate retention rules may require or permit limited records after access ends.
Refund and cancellation policy
Initial purchase protection
For an initial paid purchase of a Prep2Play family product or All Access, request a full refund within 14 calendar days after payment through Support. Include the product and purchase date, but never full card details. This voluntary protection applies even if you used the product. Refunded access may end after the refund is processed. It does not apply to purchases made from independent camp organizers, travel providers or advisers.
Renewals, cancellation and faulty service
Cancel future renewal using the available Account billing controls or ask Support to cancel. Cancellation normally stops future charges and keeps access through the paid period; an approved refund may end access earlier. An automatic renewal is not covered by the voluntary initial-purchase offer, but duplicate or unauthorized charges, unresolved material service failures and mandatory refund or cancellation rights will be reviewed separately. We do not limit remedies required by law.
How requests are handled
We aim to give a first human response within 72 elapsed hours, including weekends. The original request time determines whether you met the refund window; a later response does not make an on-time request late. Approved refunds are submitted to the original payment method where available. Provider and bank processing times vary. We do not promise a bank-credit date or require you to explain a change of mind within the voluntary window.
Mandatory local protections
Statutory cooling-off, withdrawal, digital-service quality and other consumer rights may provide additional protection. We do not treat use of the app or a general terms checkbox as a waiver of withdrawal rights. Any legally valid request to start service early or consent to a permitted exception must be obtained separately where required. Statutory rights override conflicting policy text.
Privacy policy
Operator, purposes and information
Killian K. Sombe III LLC operates Prep2Play. We process account and household membership information, athlete and sport profiles, graduation year and academic eligibility statuses, recruiting contacts and tasks, school and offer information, camp plans and estimates, representation reviews and support requests to provide, secure and support the features you choose. Do not submit passwords, government ID numbers, unrelated medical records, exact GPA, unnecessary birth dates, jersey numbers or video files. Free text and saved excerpts can still contain personal information.
Children and supported access
The family products are designed for adult parents, guardians and authorized adults. Child self-service is not released. A checkbox alone does not establish verified parental consent. Children’s data and additional jurisdictions require a reviewed authority, consent and access process before the relevant release. Contact Support if child information was submitted without authority or to exercise rights for a child you lawfully represent.
AI help and contract processing
AI help may send the question you choose to submit and relevant platform guidance to OpenAI through Vercel AI Gateway, with zero-data-retention and no-training routing controls. It does not retrieve your private household records. Keep questions general and avoid personal identifiers. The chat stays in browser memory while the page is open; we do not archive answered question text. Unanswered questions are saved privately for human support after the notice shown before submission. Structured topic, product, outcome and knowledge-version events support internal improvement; user-linked events expire after 30 days. New contract originals are processed without being archived. Extracted contract text uses the same configured AI provider; questions, short excerpts and review metadata are saved in the private case. AI outputs may contain personal information and require verification.
Optional provider research
When you choose Search public web in Agent Check, the submitted provider name and business name are sent through Vercel AI Gateway and Perplexity for public web research. Athlete records, household identifiers, private contact details and agreements are excluded from the query. Search results, source links, scope, time and family-entered research notes are saved in the provider review and follow the Agent Check case retention schedule. Potential online matches do not verify identity or credentials, and no results do not prove a person or business does not exist. Search availability is reported separately. External research links open the search provider under its policies.
Optional travel and external links
An optional Expedia affiliate search loads only when you choose Load Expedia search. Expedia and its providers receive normal connection information and search details you enter there, and may use cookies for search and affiliate attribution under their own policies. Prep2Play may earn commission on qualifying bookings. The embedded search is not populated with saved athlete profiles, household identifiers or camp plans. Closing it removes the embedded search; it does not erase provider cookies or records already created. Expedia results do not automatically update saved budgets. Separate automatic Duffel price searches remain closed; if enabled, their own notice explains sharing trip airports, dates, stay location, traveler count and child ages needed for pricing with Duffel and suppliers. Newly entered ages are not saved in your plan; names, birth dates, contracts and school records are not sent. A search does not book travel or verify seating, child-travel rules or hotel check-in eligibility. Opening an external organizer or provider link takes you to its service and policies. Provider retention and processing arrangements are separate.
Service providers and processing locations
Supabase provides authentication, database and private storage; Vercel provides hosting and AI Gateway; OpenAI provides configured AI processing. Configured payment providers process purchases; do not send card details to Support. PostHog product telemetry uses limited explicit events; automatic capture and session recording are disabled. The database is hosted in the United States, and providers may process information internationally. Provider contractual safeguards, retention and transfer requirements must be reviewed for each supported use. We do not claim every jurisdiction is approved.
Retention and deletion
New contract originals are not archived. Legacy saved originals expire after 30 days, subject to the 14-day transition download window for existing files. Agent Check cases and linked reports expire 90 days after closure or 365 days without recorded activity, whichever occurs first. Travel quote history and search acknowledgements expire after 7 days. User-linked help pattern events expire after 30 days. Daily deletion jobs process eligible records; a documented, finite hold may extend a justified retention period. Account, recruiting, camp planning, support cases and billing records remain for their ongoing purpose and applicable obligations; their complete finite schedules are still under review and should not be assumed to expire with a chat event. Download records you need before displayed expiry. Active-service deletion does not instantly erase independently held copies, provider logs or backups; backup windows and restoration suppression require operational verification.
Internal improvement and B2B boundary
Administrators see grouped support topics, product counts, response status and unanswered-help patterns to improve tutorials and workflows. These are internal operational indicators, not market-intelligence products; raw request text remains in the private support queue. B2B buyers cannot query raw family tables or private files. Buyer release access is closed. Any future market-intelligence sale requires source-rights, purpose and re-identification review and applicable legal requirements. Rounded counts alone are not proof of anonymity. Buying a product is not consent to sell personal information.
Your choices and requests
Use Account to export available household information. A household owner can archive or restore an athlete in Athletes. After archiving, review linked records and confirm the full name and authority to permanently delete that athlete’s application records, linked Agent Check reviews and uploaded files. A documented hold or incomplete file removal prevents completion. Household billing, support/security records, provider copies and backups may require separate handling; use Support for broader access, correction, deletion, portability, objection or consent-withdrawal requests where applicable. Saved attorney questions can be deleted in the case. Identity and authority may need proportionate verification. Privacy deadlines are separate from the 72-hour human support target. Rights may depend on jurisdiction and lawful exceptions; you may contact the competent privacy regulator. If you cannot sign in, use the contact route at killiansombe.com. We will not make use of AI help a condition of submitting a privacy request.
Browser storage, security and changes
Authentication uses necessary session cookies. The help introduction stores a session-level shown preference in your browser. AI chat content is held in page memory and clears when the page is reloaded or left. Access controls and restricted sharing reduce risk but cannot guarantee that a breach is impossible. Report suspected exposure privately through Support. This policy is versioned; material processing changes require updated notices and any required review or consent before use.
Support and privacy requests Contact the operator without signing in